Refund policy

RETURNS & REFUNDS POLICY

30-DAY RETURN WINDOW
You may request a return within 30 days after your order is delivered.

ELIGIBILITY
Items must be unworn, unwashed and unused, with original tags attached and in the original packaging. Proof of purchase is required. Items showing signs of wear, washing, alteration or damage not caused by us may not be accepted.

HOW TO START A RETURN
Email support@veqking.com with your order number and reason for return. If your return is approved, we will provide return instructions. Items sent back without authorization may not be accepted.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Please contact support@veqking.com as soon as possible after delivery and include clear photos. We will review the issue and make it right.

NON-RETURNABLE ITEMS
Gift cards, final-sale items and products marked non-returnable cannot be returned. For hygiene reasons, items must be tried on over undergarments and returned in their original condition.

EXCHANGES
We do not process direct exchanges. Return the unwanted item and place a new order for the preferred size or color.

REFUNDS
After we receive and inspect your return, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method. Your bank or card provider may require additional processing time. Original shipping charges are non-refundable unless the item was damaged, defective or incorrect.

EUROPEAN UNION ORDERS
Where applicable, customers in the European Union retain their statutory 14-day cancellation rights in addition to this policy.

Questions? Contact support@veqking.com.